FAQ

FAQ

Frequently Asked Questions about Bow Tie Treasures

Artistry

How are your pieces painted?

Most of our pieces are hand-painted or stained pieces. Each will have unique, artistic characteristics that may include brushstrokes and/or variations in color.

What type of paint do you use?

We typically use Dixie Belle Paint products. Dixie Belle is the premier chalk paint allowing for superior results and creative artistry on each furniture piece.

Returns

Can I get my money back?

All sales are final and nonrefundable.

Shipping

How much is shipping for furniture?

We include shipping in the price of our online furniture so it’s easier for you to decide on your purchase. We make sure the best shipping method is selected to ship your piece to you with specialized care.

How will my piece be handled during the shipping process?

After your piece is carefully wrapped, it will be loaded into the truck with pads and secured for its journey to your location. We call this “white-glove” treatment.

What happens when the truck arrives?

The shippers will bring the furniture intoo your home and unwrap it.

How long should I expect my furniture to take to arrive once purchased?

Usually, you can expect 2–3 weeks on average for your piece to arrive. We want to make sure we have the best shippers handling your furniture so it might take a little longer to get the item to you. We will communicate with you during this process and let you know when to expect your piece(s).

The amount of time may vary based on:

  • Size of your piece

  • Your location

  • Weather

  • Road blockage

  • And more

Where do you ship your furniture?

Currently, we ship to 48 US states. Hawaii and Alaska are not included.

What if my piece is damaged upon arrival?

This should never happen; but if it does, you’ll need to let us know immediately so we can help resolve the issue.

What if I have other questions?

Send us a message through the site chat or Contact Us page.